APPLICATION MANAGEMENT SERVICES

Benefit from the many years of experience of our ITIL-certified experts. We advise you on strategic alignment and support you flexibly and as needed in your operational service processes in the sense of breathing IT.

We support complex and critical applications securely, reliably and with the highest level of expertise and develop them further in a proactive and future-proof manner. We tailor our services specifically to your customer needs and can adapt them flexibly to the general conditions over the entire term of the contract.

PROJECT EXPERIENCED EXPERTS

Your future application management team already builds up valuable know-how during the project duration

GERMAN-SPEAKING NEARSHORE

Barrier-free communication with simultaneous cost efficiency thanks to our German-speaking support in Budapest

FLEXIBLE DELIVERY MODEL

We guarantee you the highest flexibility in the support of your applications through transparent and scalable resource availability.

APPLICATION CONSULTING

Increase user satisfaction and reduce costs through optimal service organization and efficient processes. We can help you with this by:

  • Many years of experience in optimizing support organizations and processes

  • Structured and efficient approach through Application Management to ExceIIence method

  • Optimized support organization through structured approach and clearly formulated recommendations for action

  • Ensuring ITIL standardized service processes and a flexible service organization

APPLICATION OPERATION SERVICES

Application Operation Services provides a stable system platform and ensures continuous monitoring of all relevant system parameters.

In addition, we ensure the reliable operation of your applications.

By using our nearshore at our location in Hungary, we provide these services, such as data load management, job chain control, job monitoring and system parameter monitoring/optimization, cost-efficiently in the usual quality in German.

APPLICATION DELIVERY SERVICES

You focus on your core tasks and we focus on your stable applications. With the highest level of solution competence, we assume responsibility for the operation and maintenance of your applications with transparent costs and flexible service provision. Profit by:

  • ITIL-based services with binding SLAs for reliable solutions and stable applications

  • Focus on reliable solution finding with efficient service processes

  • Partnership-based collaboration model with your specialist department and your IT department for efficient solution finding

  • Flexible delivery and contract design for customer-specific breathability of your IT

  • Proactive, continuous development to ensure the future viability of your applications

  • Customized delivery models for optimal coverage of business requirements

  • Line support according to demand

APPLICATION FACTORY MODEL

Sustainable approach to the operation, maintenance and further development of your applications in the environment of your overall bank management:

  • Optimization of the cost situation through the use of favorable delivery locations combined with the best know-how

  • Increased production level through SCRUM methodology

  • Experienced & first class experts

  • Remote service from our service centers

  • Support with transparent and continuously adapting use of resources

  • Successfully used by a number of financial institutions around the world

Provider change

At ADWEKO, we rely on a proven model based on extensive experience to successfully support you in your provider change. The 3-phase model serves to ensure a seamless and stable transition between the old and new service provider while maintaining service quality.

PHASE 1 I BESTANDSAUFNAHME

• Status Quo
• Einarbeitung in die Systeme
• Sichtung der vorhandenen Dokumentationen

PHASE 2 I STABILISIERUNG

• Qualitätssicherung
• Stufenweise Übernahme von Verantwortung
• Kommunikation erfolgt durch neuen Provider
• Ggf. Überarbeitung der Dokumentation

PHASE 3 I STANDARDISIERUNG

• Übergang in Standardprozesse des neuen Dienstleisters
• Erstellung von KPI’s
• Serviceoptimierung

TAKEOVER& FURTHER DEVELOPMENT

  • 100% takeover and responsibility for support by the new service provider, as agreed in the SLAs
  • Development and support of applications over the entire life cycle
  • Evaluation, conception and implementation of new technical requirements

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Talk to
ESRA NADOLSKI!

Esra Nadolski