ROBOTIC PROCESS AUTOMATION

Robotic Process Automation, or RPA for short, is a software solution for automating IT-based, recurring processes. With the help of RPA, such rule-based tasks can be executed automatically – around the clock, 365 days a year. The RPA bots enable the use and interpretation of existing IT applications, as well as transaction processing, data processing and communication across multiple IT systems.

RPA offers numerous benefits across many different industries and organizations. ADWEKO helps you to unfold your potentials through tailor-made RPA solutions. Whether it is an initial analysis of future automation potentials through a process analysis and evaluation, you have specific questions about RPA or you are considering concrete implementations with RPA. We are at your disposal as a competent contact partner.

CENTRALISATION OF THE BACK OFFICE AREAS

TECHNOLOGICAL PROGRESS

CROSS-DIVISIONAL AUTOMATION

WHERE IS IT WORTH IMPLEMENTING AN RPA SOLUTION?

From ADWEKO’s perspective, the application areas have evolved since the 2019 survey; for example, we have already successfully implemented robots in accounting and overall bank management to address the need for increased efficiency and cost reduction.

In addition to the cost savings that can result from investing in RPA, it is important to leverage the potential from the strategic long-term value and ROI that customers, employees as well as shareholders can realize (“triple-win”).

  • Back office (active) 83% 83%
  • Back office (passive) 73% 73%
  • IT 27% 27%
  • Accounting 23% 23%
  • Distribution 23% 23%
  • Risk management 17% 17%
  • Controlling 13% 13%
  • Staff 10% 10%
  • Reg. Reporting 7% 7%
  • Compliance 3% 3%

Possible applications of RPA

RPA DEVELOPMENT AND ACCOUNTABILITY

Digital transformation is one of the trends that will greatly influence the future society. In the business environment, digital restructuring can enable end-to-end processing, allowing customers to search for, order/complete, pay for and receive products and services online.

When implementing an RPA project, it is common for the business process automation to be configured lead by the business operations/department, such as the enterprise and desktop RPA tools. In the case of more complex automation, IT should be called in to provide support and implementations should be communicated with IT in order to avoid cross-effects. In principle, ADWEKO recommends the establishment of a Center of Excellence, in which the stakeholders of the RPA project share responsibility.

SUCCESS FACTORS

Right at the beginning of the RPA implementation, it is important to focus on the factors that are critical to success. In addition to observing the principles of action, there are other success factors to consider for a sustainable successful RPA implementation.

RPA is suitable for task processing and process automation that have a medium to high volume of transactions and a low to medium level of process complexity. The robot interacts with other software applications in the same way as human employees, for example by authenticating themselves with user names and passwords. In principle, it is possible to apply robots to any software that humans use for task processing.

YOUR VALUES

After the processes to be automated have been sufficiently examined with regard to their underlying prerequisites (process evaluation), the following added values can be identified and realized after an RPA implementation.

SAVINGS POTENTIAL THROUGH RPA INVESTMENT

According to project studies, the return on investment after the first year is between 30 and 200 percent and reflects the added value for the shareholder. Proven rapid ROI within the first day of go-live delivers secure competitive advantage in the business environment.

EFFICIENCY AND PRODUCTIVITY INCREASE

Get started quickly with straightforward and simple licensing, low-code development, and deployment options that increase efficiency and productivity. Process cycles can be carried out more efficiently with an optimised work-output to personnel-input ratio. This relief reduces error-proneness and enables an increase in employee motivation. The result means added value for the company, employees and the customer.

FULFILMENT OF COMPLICANCE REQUIREMENTS

The configuration of RPA provides for predefined processing according to fixed rules. Implicitly, a consistent execution procedure is ensured, whereby variations in work steps are reduced to a minimum. Audit trail generation and automated log maintenance ensures compliance.

SCALABILITY OPTIMISATION

RPA technology enables companies to respond to volatile demand at short notice. As a result, a more efficient allocation of resources as well as a strategic advantage can be realized.

ADAPTABILITY

RPA robots can be adapted at any time to accommodate new or changing process rules as well as data types over time and do not require complex training compared to employees.

FLEXIBLE WORKFORCE

RPA provides 24/7 work performance with no absences. For example, in a shared services organization, RPA can support accounting during the day and payroll overnight. A mix of RPA and human workers can be a powerful combination – if used correctly and allocated in a targeted manner.

COMPETITIVE ADVANTAGE

RPA provides 24/7 work performance with no absences. For example, in a shared services organization, RPA can support accounting during the day and payroll overnight. A mix of RPA and human workers can be a powerful combination – if used correctly and allocated in a targeted manner.

POTENTIAL COST SAVINGS

The use of RPA supports the detachment of repetitive and time-consuming business processes. Resources can be used for other value-adding work processes.

QUALITY INCREASE

The use of RPA robots reduces the error rate in predefined process handling, which in turn has a positive effect on quality.

TIME SAVING DUE TO HIGH PROCESS SPEED

The transactional process speed is significantly increased. Previously tied-up capacities and resources can be allocated elsewhere through optimized process handling time, which enables a reduction in general process costs.

OPTIMISED SERVICE EXPERIENCE/CUSTOMER VALUE

The optimized error rate, higher speed of service delivery, consistency and availability through RPA enables new services to come online that help continuously improve the customer journey.

EMPLOYEE VALUE

“RPA takes the robot out of the human,” taking over the monotonous tasks and allowing the employee to focus on the activities that contribute to problem solving and add a lot of value to businesses. This not only promotes data quality, but also the creativity, empathy and emotional intelligence of the employee and his personal development within the company.

The relationship between technology and people has to change in the future for the better, and I think RPA is one of the great tools to enable that change.

Professor Leslie Willcocks

Emeritus Professor of Work, Technology and Globalisation Department of Management

WHEN IS THE USE OF RPA WORTHWHILE?

Within the scope of an RPA implementation, certain minimum requirements must be met in order to automate business processes. These include digitally readable data, structured and uniformly prepared data, a rule-based process flow, and processes with as few exceptions as possible. RPA is most effective – and offers the highest potential – for simple processes with structured data.

OUR OFFERING FOR YOU

Preparation and implementation of workshops to support end users and administrators

Administrative support of RPA activities incl. Maintenance management of the RPA bots

Consulting on the introduction of a Center Of Excellence and governance model to establish a stable RPA function.

Customer-specific process evaluation to determine the suitability of an RPA implementation

Accompanying the implementation of an RPA project (holistic consulting approach)

Process analysis and optimization (design, development and test)

Hypercare/Monitoring

RPA: USE CASE IN THE BANKING SECTOR

Online banking has become a matter of course for a large number of customers. In addition to account inquiries and the manual set-up of standing orders, account limit changes can now be carried out conveniently from the comfort of your sofa via online banking. Based on this online service, the customer is able to temporarily or permanently adjust his limit for online transfers to his individual needs.

Whether it is an initial analysis of future automation potentials through a process analysis and evaluation, you have specific questions about RPA or you are considering concrete implementations with RPA:

Our RPA experts will be happy to advise you on the path of your digitization strategy using innovative, customer-specific solution approaches for the automation of business processes.

Talk to

dominica krueger!