APPLICATION MANAGEMENT SERVICES

Benefit from the many years of experience of our ITIL-certified experts. We advise you on strategic alignment and support you flexibly and as needed in your operational service processes in the sense of breathing IT.

We support complex and critical applications securely, reliably and with the highest level of expertise and develop them further in a proactive and future-proof manner. We tailor our services specifically to your customer needs and can adapt them flexibly to the general conditions over the entire term of the contract.

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PROJECT EXPERIENCED EXPERTS

Your future application management team already builds up valuable know-how during the project duration

GERMAN-SPEAKING NEARSHORE

Barrier-free communication with simultaneous cost efficiency through our German-speaking support in Budapest

FLEXIBLE DELIVERY MODEL

We guarantee you the highest flexibility in the support of your applications through transparent and scalable resource availability.

APPLICATION CONSULTING

Increase user satisfaction and reduce costs through optimal service organization and efficient processes. We can help you with this by:

  • Many years of experience in optimizing support organizations and processes

  • Structured and efficient approach through Application Management to ExceIIence method

  • Optimized support organization through structured approach and clearly formulated recommendations for action

  • Ensuring ITIL standardized service processes and a flexible service organization

APPLICATION OPERATION SERVICES

Application Operation Services provides a stable system platform and ensures continuous monitoring of all relevant system parameters. In addition, we ensure the reliable operation of your applications.

By using our nearshore at our location in Hungary, we provide these services cost-efficiently in the usual quality in German.

  • Data Load Management

  • Job chain control

  • Job monitoring

  • System parameter monitoring and optimization

APPLICATION DELIVERY SERVICES

You focus on your core tasks and we focus on your stable applications. With the highest level of solution competence, we assume responsibility for the operation and maintenance of your applications with transparent costs and flexible service provision. Profit by:

  • ITIL-based services with binding SLAs for reliable solutions and stable applications

  • Focus on reliable solution finding with efficient service processes

  • Partnership-based collaboration model with your specialist department and your IT department for efficient solution finding

  • Flexible delivery and contract design for customer-specific breathability of your IT

  • Proactive, continuous development to ensure the future viability of your applications

  • Customized delivery models for optimal coverage of business requirements

  • Line support according to demand

APPLICATION FACTORY MODEL

Sustainable approach to the operation, maintenance and further development of your applications in the environment of your overall bank management:

  • Optimization of the cost situation through the use of favorable delivery locations combined with the best know-how

  • Increased production level through SCRUM methodology

  • Experienced & first class experts

  • Remote service from our service centers

  • Support with transparent and continuously adapting use of resources

  • Successfully used by a number of financial institutions around the world

REFERENCE: SUCCESSFUL USE OF THE ADWEKO FACTORY MODEL FOR MAINTENANCE & CUSTOMIZATION OF SAP SMART AFI

Since October 2018, we have been working with EY to support an international US online payment service on all aspects of the SAP Smart Accounting for Financial Instruments (Smart AFI) accounting solution.

REFERENCE: APPLICATION OPERATION, MAINTENANCE AND FURTHER DEVELOPMENT AT MERCEDES-BENZ BANK

ADWEKO is responsible for the application operation, maintenance and further development of all SAP Bank Analyzer and Business Warehouse systems at Mercedes-Benz Bank.

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SONJA MÜLLER!