This means that existing processes and structures are critically analyzed, evaluated and reconsidered so that a modernization of the entire company can take place. Business Process Automation can play a key role here and provide the preliminary work for successful Robotic Process Automation.
COMPLIANCE & TRANSPARENCY
QUALITY & EFFICIENCY
DEFINITION & DELIMITATION OF TERMS
BPA’s holistic approach stems from the technology’s ability to work across multiple enterprise applications and systems required to perform a typical business process. Gartner describes BPA as automating the processes that drive the business.
A key focus of DPA is to improve the employee and customer experience by eliminating friction in the workflow. The software is used to increase efficiency and improve the user experience in various areas of the business, from IT service requests to new employee onboarding and customer intake.
Companies use DPA to automate a process from start to finish. Typically, DPA is used for processes that are longer and more complex than the tasks that can be effectively completed by RPA. These processes can involve a multitude of decisions that would create complex and difficult-to-maintain bots if RPA were used.